Smile Q&Q Online Store

Terms and Conditions

We really try not only to satisfy our customers, but also to exceed their expectations. Our first priority is to make our customer happy with your shopping experience. If there is anything you are unsure of, please contact us.

By using store.smile-qq.com, you agree to accept the Terms and Conditions.

  • Sale and Purchase

    We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied to us by you comes into existence when your order has been accepted by us in accordance with these terms and conditions.

    Please ensure email address on ordering that you have submitted to us is correct. We will use this to inform you of your dispatch. Once the payment has been accepted, the order cannot be amended.

  • Price

    All prices quoted are in United States Dollar . Details of our delivery charges are set out in the delivery section of this website.

    Prices are correct at the time of order, and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation.

    Every effort has been made to provide accurate representations of the goods through images and descriptions. There may however be small variations in colour and design when items are viewed online compared to the physical goods. By using this site you are deemed to have accepted this. Please ask if you need any further asistance with the colours represented.

  • Payment

    Payment must be made in United States Dollar only.

    We accept Visa/Master card, Paypal, Alipay, UnionPay as payment method.

  • Passing of Property

    The title of the goods passes to the customer after full payment has been made by the customer, received by us, and the goods delivered.

  • Passing of Risk

    The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased product(s) to either the purchaser, the purchaser's property or to any other third party property.

  • Delivery

    We normally dispatch the product to our customer within 3 days. The customer will be notified of the dispatch date. Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to the customer, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. All products are sent by courier of our choice. All deliveries must be signed for upon receipt unless instructions are given by the customer to the contrary at the time of purchase. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.

    If instructions are given to leave goods without a signature then delivery is deemed to have taken place at the point the instructions are carried out by our couriers.

    Our courier's records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, however they may arise.

    We offer free shipping. Free delivery service applies to Hong Kong Post Air Mail with Register or Singapore Post Air Mail with Register.

  • Acceptance

    We offer free shipping. Free delivery service applies to Hong Kong Post Air Mail with Register or Singapore Post Air Mail with Register.

  • Right to Cancel

    You have the right to cancel your order with us only before the product is shipped out, we do not accept any cancelation of order after shipment.

  • Returns Procedure

    For more details, please refer to our return and refund page.

  • General

    If any parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable of effective.

    These terms and conditions may be revised at any time and we reserve the right to do so.

    Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

  • Governing Law

    Your use of this site and any purchase by you on this site of any products will be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China. Your statutory customer rights are not affected.

  • Intellectual Property

    All the material contained in this website - the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our licensors or the providers of such information. All rights are owned either by us. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

    You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from us.

  • Privacy

    Smile Q&Q Online Store uses the latest credit card security and encryption protocols for online payments. Our staff will never see all your credit card details. Card details are not saved. We take your privacy very seriously. Any personal information you give us will not be made available outside store.smile-qq.com.

    When you proceed to the credit card details page, you will enter the secure shopping area. If you want to verify the security of your connection, look at the lower right-hand corner of your browser window. If you see a padlock or an unbroken key (depending on which browser you are using), then SSL is active. In addition, you can look at the address bar of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https'. This security is active only in the checkout area.

store.smile-qq.com at ClearGo e-Business Consultancy Limited

CLEARgo e-Business Consultancy Limited (CLEARgo) is the authorized operation company for store.smile-qq.com and responsible for daily operation for the Q&Q online shop. Customer can contact CLEARgo as below:

Unit 1018-1019 Metro Centre II,
No.21 Lam Hing Street,
Kowloon Bay,
Hong Kong