Smile Q&Q Online Store

Shipping and Delivery

We normally dispatch the product to our customer within 3 working days. The customer will be notified of the dispatch date. Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to the customer, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. All products are sent by courier of our choice. All deliveries must be signed for upon receipt unless instructions are given by the customer to the contrary at the time of purchase. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.

If instructions are given to leave goods without a signature then delivery is deemed to have taken place at the point the instructions are carried out by our couriers.

Our courier's records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, however they may arise.

We offer free shipping. Free delivery service applies to Hong Kong Post Air Mail or SingaporePost Air Mail with Register. The customer may track the order with the tracking code (stated in the shipping confirmation email).

  • CUSTOMS OR IMPORT DUTIES

    We ship our orders from Hong Kong. Customs or import duties may be charged when the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may contact your local customs office for further information.